FAQ’s

Q. What delivery options do you offer?

A. All details regarding delivery can be found on our delivery page by clicking here.

Q. What wax do you use for your products?

A. All of our products are made with soy wax.

Q. Are your products suitable for vegans?

A. Yes; all products are made using natural soy wax and all scents used have not been tested on animals.

Q. Can I get a sample?

A. Yes; samples are available in all of our scents and are £2.50 each. just find the scent you’d like to try and then select ‘sample’ from the drop-down list.

Q. Can I send my order directly to my friend/family in a different address?

A. Of course! Simply enter the recipients address at the checkout.

Q. Can I bulk-buy one or more of your products for my event?

A. Yes! We’d love to be a part of your big day! Simply head over to our contact us page and fill in a few details and we will get back to you.

Q. Where do your supplies come from?

A. We are proud to support British companies and source all candle-making supplies from British suppliers.

Q. Do you supply CLP, safety & allergen information?

A. Yes, we are fully health & safety compliant. All of our Safety Data Sheets (SDS) can be found under the SDS & Info tab on each product.

Q. Why am I not receiving E-Mails from you after I’ve signed up as a customer?

A. Unfortunately, sometimes, depending on your E-Mail settings, our E-Mails may be sent to ‘junk’. Please check this folder and then be sure to ‘mark sender as safe’ so this doesn’t happen again.

Q. Where can I find information about your candles & melts?

A. All information regarding our products including: Materials, wax and burn time can be found by clicking here.