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FAQ’s

Q. What delivery options do you offer?

A. All details regarding delivery can be found on our delivery page by clicking here.

Q. Do you offer flexible payment options?

A. Yes! You can pay in up to three instalments via PayPal Pay In 3

Q. Can I send my order directly to my friend/family at a different address?

A. Of course! Simply enter the recipients address at the checkout.

Q. Can I bulk-buy one or more of your products for my event?

A. Yes! We’d love to be a part of your big day! Simply head over to our contact us page and fill in a few details and we will get back to you.

Q. Why am I not receiving E-Mails from you after I’ve signed up as a customer?

A. Unfortunately, sometimes, depending on your E-Mail settings, our E-Mails may be sent to ‘junk’. Please check this folder and then be sure to ‘mark sender as safe’ so this doesn’t happen again.

Q. My order has arrived with a spelling mistake, what can I do?

A. We will print orders exactly as spelt on your order. We encourage you to check your order invoice & If this is found to be our error, we will send you a replacement or offer a refund with our apologies. If this a customer typo you will have to re-order the product.

Q. My order has arrived damaged, what can I do?

A. First of all – our apologies, this is the last thing we want. Please check with Yodel Direct to see if your items are covered by their guarantee by clicking here. If you find they are covered please get in touch and we will raise a claim and work on getting you a replacement as soon as we can.

Q. Do you accept returns/refunds?

A. We do not accept returns on any orders but will offer a refund or replacement for any faulty item found to be as a result of our mistake. Please note, postage costs will not be refunded.

Q. Can I track my order?

A. Yes! All orders are dispatched using a fully tracked Yodel service. You can find your tracking number on your dispatch email confirmation and also track your parcel here.

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