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Terms & conditions

  1. AGREEMENT

These conditions govern all contracts of the sale of printed/embroidered goods (hereafter referred to as ‘the goods’) and services between PS Aurora (hereafter referred to as ‘the Company’ and any Customer (hereafter referred to as ‘the Customer’) of the goods and/or services. These terms can only be varied with the written consent of the Company.

  1. ORDERS

2.1 All orders for the supply of goods placed by the Purchaser with the Company are irrevocable.

2.2 All orders will be printed exactly how the customer has ordered. The company will not be liable for any mistakes the customer has made at the point of sale

2.3 If an order is found to be the mistake of the company, the customer must contact the company within 7 days of receipt of goods. This will then be replaced at the expense of the company or a refund for the incorrect good offered (excluding delivery fee).

  1. PRICES

The Company reserves the right to vary the cost of the goods and other services from time to time. All prices for goods are quoted exclusive of taxes and duty unless otherwise stated. The Customer accepts that the goods will be invoiced at the price ruling at the dispatch date.

  1. PAYMENT

Payment is due at the time of confirming the order via the customers chosen payment method.

  1. DELIVERY

5.1 The Company will use its best endeavours to dispatch the goods within 14 working days. ‘Dispatch’ refers to the company handing the package to the courier. At this point delivery to the courier will be deemed as being delivered to the customer.

5.2 Under no circumstances whatsoever will the company be held liable for any loss, damage or expenses, whether caused directly or indirectly, by or from a delay in the delivery of the goods.

5.3 Claims for shortages or non-delivery must be supported by the carrier’s consignment or delivery note on which the goods have been signed and checked at the time of delivery. Notification of shortages or non-delivery must be made by using the companies contact form within 7 working days.

5.4 Any loss or damage by the Customer after delivery is the Customer’s sole responsibility.

  1. SPECIFICATION

6.1 Absolute consistency of materials, proportions, colours, and shades are not guaranteed by the Company and are given as guidance only. Decoration positioning may vary between goods, and exact positioning cannot be guaranteed. Where large prints are placed on smaller goods, we cannot guarantee complete straight print lines on these goods. PS Aurora cannot be held responsible for any variations in colour. This includes but is not limited to: Personal perception of colours & monitor brightness/variations giving a different perception of colour.

6.2 All specification supplied by the Customer will be printed and transferred to their chosen good(s). The Customer will be required to provide a thorough check, including, but not limited to; size, positioning and spelling, before confirming their order. The company will print the garment to match the details provided by the customer. PS Aurora cannot be held responsible for any errors, including spelling mistakes identified in the artwork after the Customer has given their approval and production has commenced. 

6.3 All textile goods must be washed and cleaned strictly by the washing label instructions attached to the goods. The Company reserves the right to alter or amend specifications without prior notice.

6.4 Inks used during the textile printing process will inevitably fade over time. However, the speed at which they fade will depend on many factors, including washing temperature, number of washes, exposure to sunlight, etc. Therefore, PS Aurora cannot be held responsible for fading ink colour(s) during use.

6.5 Vinyl adhesive will inevitably weaken over time. Howver, the speed in which they will weaken will depend on many factors, including, but not limited to; washing method, washing temperature, number of washes, exposure to sunlight, products used to wash. Therefore, PS Aurora cannot be held responsible for weakened vinyl.

  1. SUPPLIED GARMENTS

All goods supplied by PS Aurora have undergone rigorous testing for their stability and usability. All garments provided by the company are guaranteed to be processed successfully without damage. The company cannot be held responsible for damage or loss to goods after dispatch. Examples of damage may include, but not be limited to, the goods changing colour, shape or breakages.

  1. CLAIMS AGAINST THE COMPANY

All claims regarding goods alleged to be defective and missing must be made in writing within seven days from the date of delivery.

  1. SET-OFF AND LIEN

No payments may be withheld, and any counterclaims by the Customer may not be set off against any amount due under this or any other contract. The Company shall have a general and particular lien on all money and property that the Customer owns or is entitled to possess in possession of the Company or its agents. It may sell as the Customers agent to reduce the Customers debt to the Company.

  1. FORCE MAJEURE 

The Company shall not be under any liability for non-performance in whole or in part of its obligations under the contract due to causes beyond the Company’s reasonable control or of the Company’s suppliers or due to labour disputes.

  1. OWNERSHIP OF GOODS

Property of any goods supplied to the Customer will not pass to the Customer until the Customer pays the goods in full. Further, title to such goods shall not pass until payment to the Company of all amounts owing to it by the Customer on any account. The Company has the right to recover from the Customer the cost of installation, removal, return transport and diminution in value of any such goods not paid for in full. If the Customer contracts to sell the goods to a third party before making the payment to the Company, the title to such goods and the payment liability shall remain with the Customer.

  1. CANCELLATIONS

The Company reserves the right to refuse cancellations of confirmed orders placed by the Customer and refuse acceptance of goods returned to the Company without permission. The Company does not trade on a ‘sale or return basis. The Customer will bear all costs resulting from the cancellation of a confirmed order.

  1. INTELLECTUAL PROPERTY RIGHTS

The Customer will indemnify the Company from and against all costs, claims, liabilities, and damages that we may suffer or incur due to you using, reproducing or exploiting any industrial or intellectual material or property rights without the consent of the proprietor.

  1. RECTIFICATION OF THESE TERMS

Suppose any of these terms or any part of these terms is unenforceable or void in law. In that case, it shall not affect the remainder of such terms or any other such term or otherwise affect the contract and shall be replaced by such valid time as soon as possible in effect to the original term.

  1. JURISDICTION

The laws of England and Wales shall govern all contracts between the Company and the Customers. Any disputes arising from there shall be subject to the jurisdiction of the English courts.

  1. THE COMPANY

The company, PS Aurora Limited is a legally registered business in the United Kingdom with the business registration number: 1334080

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